Support

Contact Information for Vital Sounds:

PO Box 46344

Madison, WI 53744

608-278-9330

sales@vitalsounds.com

Shipping & Sales Tax Information:

Shipping costs are determined by the weight and destination of your order.  You can calculate your shipping costs by adding all the products you wish to purchase into the Cart, view your Cart and then select the Calculate Shipping option.  Enter your Country, State and Postal Code to produce your shipping costs.

Standard Delivery Time:

We strive to ship all orders within two business days of order receipt. If that is not possible with your order, you will be notified promptly via email or phone. For shipments within the U.S., you should receive your order in 7 business days or less, depending on your distance from Madison, Wisconsin. For international shipments, delivery times can vary greatly, so email us if you have questions about delivery time for your specific country.

Add two business days to the map below for an estimate of arrival.

transit_map
Add two business days to the map above for an estimate of arrival.

Expedited Shipping:

If you select expedite shipping at checkout, please note that orders will not be processed on weekends or after 2:30 pm Central Time until the next business day.

Saturdays and Sundays are not considered business days.

Tracking Information:

You will receive an email with tracking information.

International Recipients:

International Customs requires international recipients to pay applicable duties and taxes on each shipment entering their country. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to International Customs on the importer¹s behalf.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Canadian Recipients:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer¹s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Sales Tax:

Orders shipped within Wisconsin will have state and county sales tax added automatically during checkout.

Therapeutic Listening® & Workshop Information

Therapeutic Listening® is a highly individualized method of auditory intervention utilizing electronically altered compact discs in protocols specifically tailored by sensory integrative professionals to match client need. Our sister company, Vital Links, develops and presents workshops to train therapists in Therapeutic Listening, as well as Core Development and Vestibular Habilitation.

If you would like to register for a Vital Links workshop, or would simply like to learn more about Therapeutic Listening, click here to go to the Vital Links website.

Sennheiser Headphone Information

In addition to being very high-quality headphones for general listening, Sennheiser HD500A headphones have been specifically designed for use with Therapeutic Listening®. If you have any questions about these headphones, please click on any topic below for further information:
Buy Now or Learn More

Returns and Exchanges

You must call us to arrange for any returns or exchanges (please have your invoice available). Any refunds will be paid in the same manner payment was received.

CD Return/Exchange Policy:

CDs can be returned for refund or exchange within 30 days of purchase date, as long as the CD has not been opened and the seal has not been broken. If a CD is defective, we will replace it within the first 30 days with the identical title only.

Headphones & Accessories Return/Exchange Policy:

Headphones or accessories can be returned within 30 days of purchase date, as long as they are new, unused, and complete with all original packaging. If headphones or accessories are used, but defective in workmanship or materials during the first 30 days, we will exchange for the identical item. The one exception to this rule is that we provide 90-day defect replacement protection (instead of 30) for the Therapeutic Listening Headphones (TLHP). The Sennheiser HD500A headphones come with a two-year manufacturer’s warranty. If you have any problems with HD500A headphones during the first 30 days contact us. After that you must contact Sennheiser directly.

Books Return/Exchange Policy:

Books cannot be returned for a refund, but can be exchanged for the identical title within 30 days of purchase if they are defective in materials or workmanship.

Warranty Information

See return/exchange policies above if any items are defective in materials or workmanship during the first 30 days after purchase. In addition, the Sennheiser HD500A headphones are covered by a two-year manufacturer’s warranty against defects in materials or workmanship.

Before contacting Vital Sounds or Sennheiser about problems you are experiencing, please try the following three steps first:

1. Unplug the headphone cable from the headphones and plug it back in

2. Unplug the headphone cable from the CD player and plug it back in

3. Try the headphones with different CD players and different CDs (be sure to try non-modified CDs)

If you are still experiencing problems and it is within 30 days of the purchase date, contact us at Vital Sounds. If you experience problems after the first 30 days, contact Sennheiser (the manufacturer) directly. Sennheiser provides a 24-month warranty against material and manufacturing defects. Call Sennheiser toll free at 877-736-6434 extension 301, or visit http://www.sennheiserusa.com. You will need your Vital Sounds invoice available as proof of purchase.

Sennheiser Contact Information:

Sennheiser Corporation
Attn: Repair Dept.
1 Enterprise Drive
Old Lyme, CT  06371
877-736-6434 ext 301 (toll free)

FAX: 860-434-1759
Attn:  Repair Dept. Warranty

Warranty Details:

The guarantee period for Sennheiser HD500A headphones is 24 months, and starts on the date of original purchase. For this reason, we recommend that the sales receipt be retained as proof of purchase. Without this proof, you will be charged for any repairs that are carried out.

Guarantee service comprises, free of charge, the removal of material and manufacturing defects through repair or replacement of either individual parts or the entire device.

Inappropriate usage (e.g. operating faults, mechanical damages, incorrect operating voltage), wear and tear, major force and defects which were known at the time of purchase are excluded from guarantee claims. The guarantee is void if the product is manipulated by non-authorized persons or repair stations.

In the case of a claim under the terms of this guarantee, send the device, including accessories and sales receipt, to the responsible service partner. To minimize the risk of transport damage, we recommend that the original packaging be used. Your legal rights against the seller, resulting from the contract of sale, are not affected by this guarantee.

Order Forms:

For mail and fax orders, use the following forms:

Modulation Order Form

Quickshift and Gearshifter Order Form

Fine Tuning Spatially-Enchanced Order Form

Therapeutic Support Order Form

Privacy Policy

Privacy Policy and Terms of Use
This privacy policy discloses the privacy practices for www.vitalsounds.com and is effective as of January 7th, 2017.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, profession or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you in the following ways:
To personalize users’ experience and to allow us to deliver the type of content and product offerings in which you are most interested;
To track usage and improve our website in order to better serve you;
To allow us to better respond to your customer service requests;
To administer a contest, promotion, survey or other site feature;
To quickly process your transactions; and
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?
We are the sole owners of the information collected on this site. All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. We do not store your financial data after your order.

Third-party links.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. Users can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Users will be notified of any changes to our privacy policy on our Privacy Policy Page.
Users are able to review or change their personal information by emailing us, calling us, or logging in to their account.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
vitalsounds.com
6613 Seybold Road, Suite D
Madison, Wisconsin 53719
United States of America
608-270-5424